GDPR Policy

Scouse Luxury Car Rental – Dubai

Scouse Luxury Car Rental (“we”, “us”, “our”) is committed to protecting personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) where applicable.

This policy explains how we collect, use, store, and protect personal data of individuals located in the United Kingdom and the European Economic Area (EEA).

1. Data Controller

The Data Controller responsible for your personal data is:

Scouse Luxury Car Rental
Office 53, Rigga Business Centre
Almurqabat, Dubai, United Arab Emirates

Phone: +971 583 093 055
Email: info@scouseluxurycarrental.com

2. Who This Policy Applies To

This GDPR Policy applies to:

• Customers and potential customers located in the UK or EEA

• Website visitors from the UK or EEA

• Individuals making enquiries or bookings with us

3. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data (full name, date of birth)

• Contact data (email address, telephone number, address)

• Identification documents (passport and visa details)

• Driving licence information

• Payment and transaction details

• Vehicle rental history and correspondence

• Technical data (IP address, browser type, website usage data)

4. Lawful Basis for Processing

Under GDPR, we process personal data using the following lawful bases:

• Contractual necessity – to provide vehicle rental services

• Legal obligation – to comply with UAE and international laws

• Legitimate interests – fraud prevention, business operations, and service improvement

• Consent – for marketing communications or where otherwise required

5. How We Use Personal Data

We use personal data to:

• Process bookings and rental agreements

• Verify identity and driving eligibility

• Process payments, deposits, and refunds

• Manage insurance, traffic fines, and legal matters

• Communicate with customers

• Improve our services and customer experience

• Meet legal and regulatory requirements

6. Data Sharing

We may share personal data with:

• Insurance providers

• Payment processors and banks

• Government authorities and law enforcement

• Legal, accounting, and professional advisers

• IT and system service providers

We do not sell or trade personal data to third parties.

7. International Data Transfers

As our business operates in the United Arab Emirates, personal data may be transferred outside the UK or EEA. Where such transfers occur, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)

• Appropriate technical and organisational security measures

8. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory obligations. Data is securely deleted or anonymised once no longer required.

9. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request erasure of your personal data

• Restrict processing of your data

• Object to processing based on legitimate interests

• Request data portability

• Withdraw consent at any time (where processing is based on consent)

Requests can be made by contacting us using the details below.

10. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or significant effects.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure.

12. Complaints

If you believe your GDPR rights have been breached, you have the right to lodge a complaint with:

• The UK Information Commissioner’s Office (ICO), or

• Your local EU data protection authority

We encourage you to contact us first so we can resolve your concerns promptly.

13. Policy Updates

We may update this GDPR Policy from time to time. Any changes will be effective upon publication on our website.

14. Contact Information

For GDPR-related enquiries, requests, or complaints, please contact:

Email: info@scouseluxurycarrental.com
Phone: +971 583 093 055